FAQ

Yes — the gold purity for each piece is listed clearly on the product page. We focus on genuine gold jewelry, not cheap imitation jewelry made to look the part.

14K gold means the piece contains 58.5% pure gold mixed with other metals for added strength. It’s one of the most popular choices because it gives you the look and value of real gold with strong everyday durability.

The higher the karat, the more pure gold the piece contains. 10K is more durable and more affordable, 14K is a strong everyday balance, 18K has a richer gold content, and 24K is nearly pure gold but much softer. For most people, 14K is the sweet spot.

Real gold does not tarnish like plated or fake jewelry. Proper care always helps, but genuine gold is made to last and hold its appearance far better over time.

Genuine gold jewelry is commonly marked with a karat stamp such as 10K, 14K, or 18K. Placement can vary by item, but authenticity details should always match what is listed on the product page.

Real gold chains are usually marked with a karat stamp and sold with clear material details. When buying online, the biggest signs are transparency, consistency, and a seller that clearly explains what the piece is made of.

Chain length changes where the piece sits on your neck or chest. Shorter lengths sit closer to the neck, while longer lengths hang lower and feel more relaxed. Use the size guide on the product page for the best visual reference.

Thinner chains give a cleaner, more subtle look. Thicker chains make more of a statement. The right size depends on your style, build, and whether you want an everyday piece or something more noticeable.

Weights can vary slightly due to craftsmanship and manufacturing tolerances. If a weight is listed, treat it as an estimate rather than an exact guarantee.

Yes — real gold jewelry is made for regular wear. We still recommend treating it with care and avoiding anything that could scratch, bend, or expose it to harsh chemicals.

Real gold handles everyday life much better than plated jewelry, but it’s still smart to dry it off after water exposure and avoid prolonged contact with harsh chemicals, chlorine, or cleaning products.

Clean it gently with warm water, mild soap, and a soft cloth. Store pieces separately when possible to help avoid scratches, and keep them away from harsh chemicals and rough surfaces.

Shipping times can vary depending on the item and your location. Once your order ships, you’ll receive tracking details by email so you can follow it the whole way.

Yes — once your order has been processed and shipped, tracking information will be sent to the email address used at checkout.

Shipping offers can vary by order size, destination, and promotions. The most accurate shipping options will always appear during checkout.

If international shipping is available for your country, you’ll see the available options during checkout.

Orders begin processing quickly, so changes or cancellations may not always be possible. If you need help, reach out as soon as possible and we’ll do our best to assist.

We recommend checking around your delivery area, with neighbors, and with anyone else at the address first. Carriers can sometimes mark a package delivered slightly before it actually arrives. If it still doesn’t show up, contact us.

Return eligibility depends on the item and the conditions listed in our official return policy. For the most accurate details, please review the return policy page before placing your order.

If exchanges are available, the exact terms will be outlined in our return policy. Availability can also depend on whether the requested item or size is in stock.

You can reach out through the contact options listed on our website. If you have a question before ordering, we’re happy to help you choose the right piece.

Yes — if you’re between lengths, thicknesses, or styles, reach out and we can help point you in the right direction based on the look you’re going for.